2Gether FS : 01945 585322

The Toyota Landcruiser Owners Club
Landcruiser Club - Dedicated to Toyota Landcruiser, Amazon, Colorado and Prado Owners
 
 FAQFAQ   SearchSearch   Watched TopicsWatched Topics   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your personal messagesLog in to check your personal messages   Log inLog in 
TLOCUK Club ShopClub Shop  TLOCUK Classified Ads serviceClassified Ads  dynamic online chat serviceChatrooms  Yellow Diamond ClubsYellow Diamond Clubs
TLOCUK HomeTLOCUK Home   TLOCUK ForumsTLOCUK Forums  Click here to link to the South African LandCruiser Owners Club websiteLCCSA  Click here to link to the Australian LandCruiser Owners OnLine website - possibly the longest established Land Cruiser club on the net!LCOOL  Click here to link to the IH8MUD website - run by extremely enthusiastic Land Cruiser owners, with a fantastic source of DIY information and useful forum!IH8MUD

Puter help needed


 
Post new topic   Reply to topic    The Toyota Landcruiser Owners Club Forum Index -> Computer Bytes
View previous topic :: View next topic  
Author Message
joinerman
*******


Joined: 11 Sep 2005
Posts: 2200
Location: Here & there

PostPosted: Mon Apr 05, 2010 17:25    Post subject: Puter help needed Reply with quote

My daughters running vista & today when she tried to connect to the internet using internet explorer vista defender popped up saying it had a virus, Trojen-BNK.WIN32.Keylogger.gen. credit card details & passwords are at risk if she doesn't buy defender software to remove the virus $60, she can not connect to the internet, anyone help ?
Back to top
View user's profile Send personal message
Google
Sponsor





PostPosted: Mon Apr 05, 2010 17:25    Post subject: Google Ads keep this community free to join!


Back to top
24Seven
*****


Joined: 13 Jan 2007
Posts: 734
Location: Poole, Dorset

PostPosted: Mon Apr 05, 2010 18:00    Post subject: Reply with quote

Take a look here for information http://www.2-spyware.com/remove-trojanbnk-win32-keylogger-gen.html

but I would use http://www.malwarebytes.org/ (free version) to try and get ride of it.

Be careful you download the right program, you should end up downloading a file called

mbam-setup-1.45.exe

Run that and it should scan the PC and remove the problem.
Back to top
View user's profile Send personal message
joinerman
*******


Joined: 11 Sep 2005
Posts: 2200
Location: Here & there

PostPosted: Mon Apr 05, 2010 18:08    Post subject: Reply with quote

Ta, but she can't connect to the internet, IE won't load, this " virus thingy " keeps stopping it.
Back to top
View user's profile Send personal message
24Seven
*****


Joined: 13 Jan 2007
Posts: 734
Location: Poole, Dorset

PostPosted: Mon Apr 05, 2010 18:18    Post subject: Reply with quote

Can she download malwarebytes on another PC and transfer via a memory stick?

or

She could try "system restore" (use windows help to find it) and try to restore to an earlier point. (that may not work)


I'm trying to think of easy ways, trying to explain how to stop services or programs over here is not going to easy.
Back to top
View user's profile Send personal message
Erestor
Lifetime member
Lifetime member


Joined: 05 Feb 2010
Posts: 272
Location: Near Portsmouth

PostPosted: Mon Apr 05, 2010 18:28    Post subject: Reply with quote

What Anti-Virus (AV) does she have on her PC? I make a point of always buying the newest version of Norton Internet Security, it's a little resource heavy, but it's the best of the user friendly AVs. You can run a scan from the disk to find and remove the virus. I'd also advise using Firefox for internet browsing as it has less leaks allowing virus through than Microsoft Internet Explorer.
_________________
Chris

'96 LWB Colorado GX 3.0 TD
 - CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine
Back to top
View user's profile Send personal message
Erestor
Lifetime member
Lifetime member


Joined: 05 Feb 2010
Posts: 272
Location: Near Portsmouth

PostPosted: Mon Apr 05, 2010 18:30    Post subject: Reply with quote

Also Vista Defender shouldn't be asking you to buy anything, it's a built in part of Windows.

**Edit: Feel free to PM me and i can try to guide you through. **
_________________
Chris

'96 LWB Colorado GX 3.0 TD
 - CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine
Back to top
View user's profile Send personal message
24Seven
*****


Joined: 13 Jan 2007
Posts: 734
Location: Poole, Dorset

PostPosted: Mon Apr 05, 2010 18:40    Post subject: Reply with quote

It's not Defender asking, it's a scam to get money.

I never install virus protection, I find them more intrusive than their worth.

On my Kids Pc's I install AVG, which is highly regarded and also Free  Very Happy
Back to top
View user's profile Send personal message
Erestor
Lifetime member
Lifetime member


Joined: 05 Feb 2010
Posts: 272
Location: Near Portsmouth

PostPosted: Mon Apr 05, 2010 19:10    Post subject: Reply with quote

24Seven wrote:
It's not Defender asking, it's a scam to get money.

I never install virus protection, I find them more intrusive than their worth.

On my Kids Pc's I install AVG, which is highly regarded and also Free  Very Happy


We had AVG on board ship and had loads of problems, may be due to infrequent updates - being at sea - don't really know as i've got quite lazy with software, hence defaulting to NIS
_________________
Chris

'96 LWB Colorado GX 3.0 TD
 - CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine
Back to top
View user's profile Send personal message
joinerman
*******


Joined: 11 Sep 2005
Posts: 2200
Location: Here & there

PostPosted: Mon Apr 05, 2010 19:30    Post subject: Reply with quote

She's got AVG, but she's gone into a strop at the mo so i can't get near puter to try & help.

Women,

Arghhhhhhhhhhhhhhhhhhhhh
Back to top
View user's profile Send personal message
joinerman
*******


Joined: 11 Sep 2005
Posts: 2200
Location: Here & there

PostPosted: Tue Apr 06, 2010 19:36    Post subject: Reply with quote

UPDATE

Took it into a repair guru today, took him most of the afternoon to fix, although not technically a virus it had stopped several other programs from working properly, all sorted now & thanks for all help offered.
Back to top
View user's profile Send personal message
Display posts from previous:   
Post new topic   Reply to topic    The Toyota Landcruiser Owners Club Forum Index -> Computer Bytes All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All contents © Hobson's Choice IT Solutions Ltd 1997 on
Powered by phpBB © 2001, 2005 phpBB Group