The Toyota Landcruiser Owners Club

Lawrence · Posted: Tue Mar 18, 2008 11:11 Post subject: 2Gether, I'm impressed!

I must say I was impressed with the guys at 2G.

best customer service I've had in years and quote was good aswell.

Highly recommended.

Lawrence

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Lawrence

2gether have failed me badly.

Off to Morocco so I called 2gether, told that they will not issue green cards for Morocco even if I were to pay for it!
The operator I spoke to was not at all interested.

I started to look for more quotes and after a few calls it was clear that my LC was incorrectly registered by 2gether on the insurance database and this has caused no end of problems in getting new quotes.

I have also found other data wrong like they have the manufacture date wrong and missed the fact that is is LHD.

So I will not be using them again.
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regards Lawrence

tlocuk · Posted: Tue Mar 10, 2009 23:25 Post subject:

Sorry to hear this Lawrence ...

I do know they're busy putting new systems in place to ensure this sort of thing doesn't happen.

Simon
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If you're not living life on the edge, you're taking up too much room!

Brett · **** Joined: 16 Jan 2008 Posts: 354 Location: Norfolk (UK)

Well, 2gether don't seem to have got their act together, I've just experienced the worst customer service I've ever had.

I had a good quote from them & took up the offer straight away, when the documents arrived through the post the proposal form was full of mistakes including the following:-

• Previous Policy Expiry Date
• Commencement Date of Policy (starting 10 days too early)
• Annual Mileage (asked for 12000, got 7000)
• Mileometer
• Date First Registered
• Vehicle Value (£1600 WTF!)
• Purchase Date
• Modified (down as unmodified)

I started off by phoning & asking for the mistakes to be corrected & was basically fobbed off & lied to. One of the blokes who works there told me the annual mileage was filled in by default by the computer & my policy was unlimited mileage!

In the end I phoned the policy underwriter who explained the Commencement Date of Policy & Annual Mileage could not be altered & the only way to proceed was to cancel the policy.

I wrote to 2gether instructing them to cancel & refund my money, which surprise surprise they didn't do. Another call to the underwriter resulted in them contacting 2gether on my behalf to get this done.

After one more delightful phone call to the boss of 2gether I did finally get a refund, minus 30 odd pounds to cover their admin charges Mad

During the majority of my discussions with them I was made to feel like this was all my fault & treated like an idiot.

I would warn anyone to avoid this bunch like the plague.

Simon, I don't think as providers of the club insurance scheme this outfit are providing the level of service your members should expect.
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Brett

20011 VDJ 200
1995 HDJ80 GS, 1HD-FT

tlocuk · Posted: Wed Jun 03, 2009 20:18 Post subject:

Hi Brett ...

I'm sorry to hear about this and I will refer this thread to Gary Wink

With regards to 2GFS being our 'preferred broker' - that's not about to change ... yours is one of a couple of 'dissatisfied customer' reports, compared to literally hundreds of happy customers!

It's a rare occassion that 2GFS are reported as not coming up to expectations - as I say, I'll make sure Gary is aware!

Simon dontknow

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If you're not living life on the edge, you're taking up too much room!

garystockton · Posted: Wed Oct 21, 2009 13:55 Post subject:

I can add to this - I'm shopping for insurance right now, and 2Gether haven't even acknowledged my request, let alone provide a quote. Mad

Won't be dealing with them again, and I suggest we find someone else.
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I'll be more enthusiastic about encouraging thinking outside the box when there's evidence of any thinking going on inside it.
- Terry Pratchett

Lawrence · Posted: Wed Oct 21, 2009 15:05 Post subject:

I have moved to Carol Nash who have been excellent and very complete including Green Card which is rare from insurance companies these days, but essential if you are visiting North Africa etc.

If you are conned by the company who says "Yes" to everything you ask for then you will quickly find then saying "No" when you come to a claim... there are lots of reports at the momont over non disclosure issues at the moment.

tlocuk · Posted: Wed Oct 21, 2009 20:27 Post subject:

garystockton · Posted: Thu Nov 05, 2009 12:09 Post subject:

Finally got a quote from them - they've covered ALL my mods and accessories for a LOT less than the RAC wanted to give me for a standard vehicle, and includes 90 days European cover, which RAC didn't give.

Lets see how it all pans out! Marginally impressed so far!
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I'll be more enthusiastic about encouraging thinking outside the box when there's evidence of any thinking going on inside it.
- Terry Pratchett

Lawrence · Posted: Thu Nov 05, 2009 15:11 Post subject:

See if they will give you a green card (unless you aren't planning a trip out of the EU)?
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regards Lawrence

Paul_Humphreys · Posted: Thu Nov 05, 2009 21:21 Post subject:

I am insured with them, both my 80 and car. Not had a problem. One or only 2 that would give me the cover I WANTED.

Paul
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LC 80 series 1993. 285/75/16s Cooper SSTs, OME 850s on the front with 25mm packer, 868s on the rear. 4.88 diffs. Winch bumper with 12000lb winch.
HD rear bumper with wheel carrier and winch mount.

http://www.crag-uk.org
http://www.4x4responsewales.org

tlocuk · Posted: Sat Nov 07, 2009 14:01 Post subject:

Just renewed BOTH our policies with 2GFS ...

Nobody else even came close!

Simon thumbright

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If you're not living life on the edge, you're taking up too much room!